Return & Refund Policy

Return & Refund Policy

Effective Date: [Insert Date]

At Eelzy, your satisfaction is our priority. We offer an easy 5-day return policy with a 100% refund guarantee to make sure you shop with confidence.

✅ Eligibility for Returns

  • You may request a return within 5 days of delivery.
  • Items must be unused, unwashed, and in their original condition with tags intact.
  • Footwear must be returned in the original box.
  • Returns are not accepted for innerwear, accessories, or sale/clearance items unless defective.

💬 How to Initiate a Return

  1. Email us at teameelzy01@gmail.com with your Order ID and reason for return.
  2. Our team will verify the request and share return instructions.
  3. Once the item reaches us and passes inspection, we’ll process your 100% refund within 5–7 business days to your original payment method.